Frequently Asked Questions
Hello there, thank you for visiting Aww Cute Nation.com online storefront today!
We always strike to provide you a great and easy shopping experience similar to Amazon.com. In this section, you should be able to find answers to the most common inquiries we often receive from our local and online customers.
If you have a new question to add, don’t hesitate to reach out to us via the contact form; it’ll only take a few seconds! You can also use email or phone method to get in touch with our staffs.
Enjoy your stay and be sure to get on our mailing list for the special monthly sale event. We will not spam or share your mailbox with anyone, because we hate spam, too!
We are very pleased to announce that starting from January 2017, Aww Cute Nation has started offering Free Shipping on any apparel or small toys order of $35 or greater; excluding big toy products. Please apply “freeshipping” coupon code during checkout.
We also offer expedited Ground Shipping at a discounted rate on all merchandises in the contiguous United States.
In-stock orders are handled and shipped from our Maryland warehouses in the US, via USPS within 2 business days after the payment has cleared. Please allow an additional 2-4 days for shipping after your purchase is complete.
In rare occasion, back orders will be rushed from our manufacturing warehouses located in Vietnam to our Maryland warehouse (read more more about us here). Once the product has passed our quality control, we will immediately ship the order to you. It may take up to a total of 6-18 days for back orders to get delivered. We want to ensure you and the little one derserve the best from Aww Cute Nation.
Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24 hour for the link to activate.
If we made a mistake or the item arrived defective, please contact us and we’ll make things right.
Return/Exchange – Conditions
- Within 45 days of delivery.
- Item(s) must be returned new, unused, undamaged and in the same condition/packaging in which you received it. Original tags must be included.
- You must ensure that any item(s) sent back to us are suitably packaged to protect them in transit.
Return – Process
- Contact us within 45 days of delivery to obtain a RMA number.
- Include a copy of the RMA number in the shipment. If you are looking for an exchange, please note the new size or item desired. We cannot guarantee all items and sizes will be in stock for exchanges, however.
- Once your return is received, we will email you to confirm they have arrived safely and they will then be checked for quality. When the verification is completed, your exchange item(s) will be shipped out at no additional cost or we will issue your refund.
The process of receiving and checking the items will be completed within 12 working hours. When a refund is issued, it will only be made via the original payment and can take up to 3-6 business days.
If you’d like to request a change to an order, please contact us as soon as possible. Orders are processed throughout the day, every day. Once an item has been shipped, we can no longer make changes to it or cancel it.
We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.